Delivery Policy

Last updated: September 4, 2026

This Delivery Policy applies to orders placed through the TuliTuikku online store.

1. Shipping From

All TuliTuikku orders are prepared and dispatched from Hyvinkää, Finland.

Many of our products are handmade and orders are carefully packed before dispatch.

2. Delivery Countries

TuliTuikku currently delivers orders within Finland and to selected countries within the European Union (EU).

The countries currently available for delivery are shown at checkout. If a country cannot be selected at checkout, delivery to that destination is not currently available.

We currently do not offer regular delivery to countries outside the European Union.

Certain territories belonging to EU Member States may have special customs or tax rules and may therefore be excluded from our normal EU delivery area.

3. Order Processing

We aim to prepare and dispatch orders within 1–5 business days after the order has been successfully placed and payment has been confirmed.

Business days do not include weekends or Finnish public holidays.

During busy periods, product launches, holidays or exceptional circumstances, processing may take longer. Where a significant delay affects your order, we will contact you where reasonably possible.

Made-to-order, customised or other products requiring additional preparation may have a different processing time. Any different processing time will be stated on the relevant product page where applicable.

4. Delivery Methods

Available delivery methods depend on the destination and are displayed at checkout.

Orders may be delivered using shipping and logistics providers available to TuliTuikku for the relevant destination.

The available carrier, service level and delivery method may vary by country.

5. Shipping Costs

Shipping costs are shown at checkout before you complete your purchase.

The cost may depend on factors such as the destination, parcel size, parcel weight and selected delivery method.

Any applicable free-shipping offer and its conditions will be displayed in the online store or at checkout.

6. Estimated Delivery Times

Delivery times displayed by TuliTuikku or the shipping provider are estimates unless expressly stated otherwise.

Actual delivery times may vary depending on the destination, shipping provider, seasonal demand and circumstances outside our reasonable control.

Orders within Finland will generally arrive faster than international EU orders.

TuliTuikku will fulfil its delivery obligations in accordance with applicable consumer protection law.

7. Tracking

Where tracking is included with the selected delivery method, tracking information will be provided when it becomes available.

Please note that tracking updates are provided by the shipping carrier and may not always appear immediately after dispatch.

8. Delivery Information

Customers are responsible for providing complete and accurate delivery and contact information when placing an order.

Please check your name, address, postal code, city, country, email address and telephone number before completing your purchase.

If you notice an error after placing your order, please contact us as soon as possible at iiris.tulituikku@protonmail.com.

We will try to correct the information if the order has not yet been dispatched, but changes cannot always be made once the parcel has entered the shipping network.

9. Delayed or Lost Parcels

If your parcel appears to be significantly delayed or tracking information indicates a possible delivery problem, please contact us.

TuliTuikku will investigate the matter with the relevant shipping provider where appropriate.

Where TuliTuikku arranges delivery using a shipping carrier offered through our store, handing the parcel to the carrier does not by itself transfer the risk of accidental loss or damage to the consumer.

Your statutory consumer rights remain unaffected.

10. Damaged Parcels

If your order arrives damaged, please contact TuliTuikku as soon as reasonably possible.

Please keep the product and its packaging and, where possible, provide photographs of:

• the outer shipping package;
• any visible damage to the package;
• the damaged product; and
• the shipping label.

Photographs help us investigate transportation damage with the shipping provider.

Damage during delivery does not remove or limit your statutory rights concerning defective or non-conforming goods.

11. Uncollected Parcels

Customers are responsible for collecting parcels delivered to a collection point or parcel locker within the collection period specified by the shipping provider.

Failure to collect a parcel does not by itself constitute a valid notice of withdrawal or cancellation.

If an uncollected parcel is returned to TuliTuikku, please contact us to arrange how the matter should be handled.

Any additional costs may only be charged where permitted by applicable law.

12. EU Deliveries and Customs

Orders dispatched from Finland to destinations within the EU customs and VAT area generally do not require the customer to pay import customs duties solely because the parcel crosses an internal EU border.

However, certain territories have special customs or tax arrangements. Availability of delivery to such destinations is determined by the destinations offered at checkout.

13. Contact

If you have questions about the delivery of your order, please contact:

TuliTuikku
Uudenmaankatu 159
05840 Hyvinkää
Finland

Email: iiris.tulituikku@protonmail.com
Phone: +358 45 8566950